How can we help?

We know that new things are often hard to understand so we’ve
compiled our most asked questions and their answers below.

General

Doobert was a very special cat and an inspiration to his owners. You can read more about the story of Doobert on our About Us page.

Funds received by Doobert are reinvested into the company to allow for development of additional software functions and capabilities to further our support of animal rescues. Doobert is not structured as a charity organization, but IS operated in a not-for-profit manner. Doobert operates as a social enterprise.

 

A social enterprise is a revenue-generating business with primarily social objectives whose surpluses are reinvested for that purpose in the business or in the community, rather than being driven by the need to deliver profit to shareholders and owners.

Today Doobert works in the United States and Canada, but we’re always looking for opportunities to expand. If you’re from another country and want to have us expand Doobert to help support your animal rescue efforts, shoot us a message using the Help/Support button and we’d be glad to work with you.

Doobert is FREE to all individuals, signing up is easy and you can get started today!

Simply click “Sign up!” on the home page, and fill in your information along with how you would like to volunteer. Next, create a profile for each of your volunteer activities. You will receive a welcome email that explains the next steps.

If you are Doobert Verified, you’ll see the badge on your dashboard in the header. If you are not Doobert Verified, you’ll see a button in the header that says “Are you Doobert Verified?”, simply click on the button and complete the FREE application. Our team will review your application and get back to you within 72 hours.

Anyone can sign up on Doobert to volunteer and help organizations around the country. Being Doobert Verified is just something that we offer to those who want to elevate their status, but it’s certainly not required in order to volunteer with us.

You can still sign up and apply to become a “verified volunteer”. If you don’t have a driver’s license yet, that’s okay as long as you can give other necessary identification such as passports, etc. You just need to fill out the application form and provide the information for our team to verify it.

If you have a volunteer account, you can simply apply for an organization by clicking on the drop down menu and selecting “Apply for an Organization Account”.

Simply go to your dashboard, click on “My Profile” and edit your zip code and don’t forget to click on “Save”.

Absolutely! You can check out our training videos here.

For more good information on practical canine behavior, check out this page: http://givesmiles.us

There are MANY ways you can volunteer to help animals:

  • Transporter – Transportation plays a huge role in saving animals. As a transporter, you will help move animals to locations where they are more likely to get adopted, remove them from an overcrowded shelter, deliver them to a foster or forever home or take them to see a vet. Once an organization submits a route that goes through your area, you’ll be notified by email. As most of the trips are long distance, you can sign up to drive or fly one or more legs. A leg is usually 50-60 miles.

  • Foster Home – Organizations utilize fosters to house animals that won’t do well in a shelter environment, reducing overcrowding or helping animals with special needs. Fosters are also needed to provide a place for overnight stays during long transports. If you have the room in your home, room in your heart and the time, please consider being a foster.

  • Photographer – A good image can make all the difference in animal adoption. Photographers should have a love of animals, a good eye and access to (and a working knowledge of) both adjustable cameras and Photoshop. Shelters need committed photographers (that is, available on an ongoing basis) who work well with other volunteers and are willing to work with all breeds of cats and dogs. Due to the time-sensitive nature of the work, they must be able to process and upload the images under tight deadlines.

Great question! If not, we would love them to! If you don’t see your favorite rescue or shelter listed on our Doobert Organization Map please let them know about Doobert.

Of course! Doobert is designed so that YOU can modify and maintain your profile. Schedule changed? No problem. Just update the day(s) of the week that you’re available and the system will automatically take your updated schedule into account.

When you sign-up with Doobert we utilize your zip code, day(s) of the week that you’re available and radius from your zip code to determine if transports and other volunteer opportunities are a match for you. Then we send you an email giving you the chance to “opt-in” to help. If a particular opportunity doesn’t work with your schedule, simply ignore the email and wait for the next opportunity.

The ability to update the home address is currently unavailable. However, you can still edit your zip code and time zone in the My Profile page under My Interests.

Yes, you can. To do this, you can activate the Foster Home option from your volunteer dashboard. Then, fill out the necessary information on the Foster Profile page. This will allow organizations to search you as a potential foster based on the details that you will provide in your profile.

You can upload the photos you have taken as a Volunteer Photographer via our Rescue Stories. This feature will be available for you after signing up and completing a transport.

Yes, you have an option to remove your account from Doobert. To do this, click the drop-down menu from your profile icon and go to Account Settings. You will see an option to remove your account on the next page.

Please note that by doing this option, it will completely delete your account from our system. If you’re unsure of this, you can just always deactivate your volunteer profile in the meantime.

If you need to update the email address for your Doobert account, please contact [email protected] or click the chat button to talk to our customer support team.

To add a profile photo, click the profile icon on the upper right-hand corner of your dashboard. A pop-up screen will appear to allow you to select which photo to use that is saved on your device. Once you have chosen an image, the system will upload it automatically as your profile photo.

Transport

Doobert volunteers are passionate people volunteering their time and equipment to help animals in need. Doobert provides the technology to bring animal rescues and shelters together with volunteers, but it is not in a position to reimburse for out-of-pocket expenses.

The answer is “it depends.” Each transport is unique. Generally, volunteers provide their own crates, although sometimes (less frequently) rescues provide the crates. Cats and puppies must always be crated, and no animal should ever ride in a driver’s lap. Animals too big for crates can be tethered to back-seat seatbelts. Each Doobert request-form lists animal specifics, and you are encouraged to ask the transport coordinator additional questions.

Additionally, we recommend building a “transport kit” so you have frequently used items at your fingertips.

Great question!

Since each transport is unique, we recommend reach out to the Transport Coordinator, they are responsible for making sure the transport is filled and all legs are covered.

Every transport or foster situation is unique. We recommend NOT bringing other animals on a transport and that you ensure you are supervising children closely. Remember that transports involve rescued animals who are often nervous due to the unfamiliar people, places and sounds. When fostering, it’s important to work with the requesting organization to ensure a proper fit. Some foster animals do not get along with other animals or children so always be sure you understand the specific situation.

Doobert is a software platform to connect the volunteer drivers and pilots to approved rescues and shelters, to safely transport animals in bad situations. If you’re looking for other commercial transport options check out uship.com or citizenshipper.com

Simply go to your Volunteer Dashboard and turn off your Transporter Profile under “My Interests”

Yes, as long as it’s within the size of your radius circle and matches your profile.

If you’re a volunteer with permission from an organization, you can publish a new route on their behalf.

The way Doobert works is that each approved organization submits their own transport based on their needs. Transports can have different transport coordinators so it’s best to reach out to them directly for additional information such as whether to bring kennels, carriers, or crates. You can find the transport coordinator information at the top of the transport page.

If you’re getting a message that says your profile is incomplete when signing up for a transport, it means that your Transporter Profile is not activated yet. To avoid getting this message, you will have to enable your Transporter Profile from your Volunteer Dashboard and fill out the necessary information to set up your profile.

If you’re below 18 years old, you can still sign up for a Volunteer account in Doobert. However, you also need to submit a waiver form signed by you and your guardian.

To have a copy of the parental waiver form, you can click the Chat button below to talk to our customer support team and they will gladly assist you on this.

Besides receiving an email to notify you of available transports, you can also use the Requests Near Me option from the Volunteer tab to search any transports in your area.

Fosterspace

Fosterspace is a tool that helps animal shelters and rescues run their foster program more efficiently.

 

As a foster volunteer, Fosterspace gives you the ability to easily search for animals that need fosters and connect with organizations near you.

You can manage your foster pet’s animal profile or Ambassador page to help promote them to potential adopters and also communicate via text with the organizations you are fostering for.

To find and connect with organizations near you, simply click on the Fosterspace tab then Connect with Nearby Orgs.

To search for animals that are in need of fosters, click the Fosterspace tab then Nearby Animals Needing Foster.

Click the Fosterspace tab then the name of the foster pet whose animal profile you want to edit. You can also click on the pen icon under the Actions column. We walk you through the steps in this blog.

Some organizations might have just the animals you need, such as birds, horses, pigs, etc.

If you’re planning to foster these kinds of animals, you can fill out your Foster Profile under Fosterspace and indicate the types of animals you prefer. Doing this will allow the system to match you with the organization that houses these animals.

Coming Soon!

AniMatch

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