How can we help?

We know that new things are often hard to understand so we’ve
compiled our most asked questions and their answers below.

General

Doobert badge

If you see the image greyed out then they’re not Doobert verified. We re-verify people on an annual basis to try and keep Doobert as safe as possible.

Great question and absolutely necessary to build your team! From your organization dashboard, click on the drop-down (to the left of your avatar in the header) and choose “Manage People”, then choose “Add Volunteer Permission”, then search for them and follow the prompts to invite them. The person you invite will need to log into their account and they’ll see a notification under the bell icon where they can accept.

We verify all organization on Doobert annually. Our team will reach out to you about 2 weeks prior to your anniversary asking you to verify some details. Simply respond to their email and we’ll get you verified for another year. If your organization no longer has access to Doobert but you know you created an account in the past, simply click on the support/help button in the bottom right corner or email us directly at [email protected]

Simply click on the support/help button in the bottom right corner or email us directly at [email protected]

If you want to use the RescueStore (free of charge for all approved organizations on Doobert) and add your products to sell, your PayPal ID is needed. This can be found in your organization account settings.

Simply click on the support/help button in the bottom right corner and tell us what you want it changed to.

To update your organization’s contact information and other details, you can send an email to [email protected] or click the chat button below to talk to our team immediately.

Transport

Doobert lets Local Rides, Rescue Relays, and High Volume Transports!

You can check out this blog to learn more about Rescue Relay Transports and how you can create one.

In the Passenger’s Travelling section of the Rescue Relay Transport form, you can click the Pick From My Org button to quickly select the animals that you want to add to the transport.

After splitting your route into legs, you’ll find an Add Overnight Leg button above the Transport Legs section which allows you to manually add an overnight leg to your Rescue Relay Transport.

Local rides are like taxi rides, they’re one leg journey usually with little more immediate timeframe needed, such as picking up an animal from an adoption event to bringing them back to the shelter for the evening. You can learn more about them in this blog.

Yes! Doobert has a FREE mobile app that allows you to log in and publish Local Ride Requests anytime and anywhere using your smartphone. Search Doobert User app in the App Store or Google Play to install.

High Volume Transport (HVT) can be used if the organization is traveling or driving from one city to another, and they still have space on their vehicle to accept animals along their route.

Favorite Rides are pick-up and drop-off locations that you can pair up in advance so you can create Local Ride Requests quicker. Favorite Rides have their own section in the Local Ride Request form which allows you to add a to and from location with one click instead of manually.

In the Transport tab, click Create then Locations & Favorites. After that, click Add New Location to individually add the to and from locations that will make up your Favorite Ride. Then, in the Manage Your Favorite Rides section, click Add New Favorite to set up and save your new Favorite Ride.

In the Transport tab, click Search and then Existing Transports. This will allow you to search and reserve a spot in an existing transport traveling a specific route and within a certain date range.

Simply go to the Transport tab and under High Volume Transports, click Vehicles. This will bring you to a page where you can add and set up pre-defined vehicles that you can later use when creating a High Volume Transport.

From the Transport Page, click the Select Action drop-down and choose Edit Leg. From there, you can update the information accordingly.

Yes, you can. You can do this by going to the Transport Page and clicking the Facebook icon on the upper right-hand corner where it says ‘Share’. You can also share it via Twitter and/or email.

Yes, you can find volunteers on our Doobert Volunteer Map. You can use the search tool on that page to check if there are any volunteers in a specific area.

Volunteers can see the contact information of other volunteers from their end as long as the volunteer’s email and phone number are set to public.

If a volunteer is not able to see a specific volunteer’s contact information, you can provide it to them, since you have the access to see all the contact information regardless if the details are set to private or public.

Companion Case Management (CCM)

Only organizations that are part of a coalition can transfer a case.

Excellent question! You can find your archived cases using the Advanced Search Filters found on the cases dashboard page. Click the hyperlink “View Advanced Filters” and check the box called “Archived Cases” and hit the “Search” button. Your results will show in the view below.

Only 6 case types are defaulted to see under the overview page. If you have a need to add another case status, please email us at [email protected]

In order to transfer cases to other organizations on Doobert, you’ll need to be part of a coalition on Doobert. Contact us at [email protected] and we can help you get started for free.

To edit the name of a published case, click on the pencil icon located beside the current case name.

From the left menu on your computer, choose “Companion Case Mgmt” then choose “My Tasks”.

Surveys have to be created by Doobert. Simply email us [email protected] and let us know you need a survey and our team will contact you to gather the necessary information. Survey creation can take up to 48 hours, depending on the length and types of questions requested.

Workflows are set up so you can use them on any case. Within each case, you can activate a particular workflow which is sent to that case contact that you’re working with.

Great question! Macros are just a simple paragraph of text with no formatting. Templates have a more formatted layout and can include bullet points, tables, etc.

You will receive emails and texts in the Communication tab of each case. To find them, go to the Cases, switch over to the Communication tab, and scroll down to the Conversation and Files tab. You will find the texts in the Conversation tab and the emails (as downloadable PDFs) in the Files tab.

When you’re working on a specific case, the case contact is the person who receives your emails and texts.

When you’re in a case, just click on the Communication and scroll down and you’ll be able to see the communication history under conversation.

Unfortunately, no. Volunteers do not have a portal on Doobert to view their cases. When you send your case contact an email or text, they receive and respond as an email or text which then shows up on your communications tab under conversation. For emails received you will receive an email notification and for any incoming texts, you’ll see a notification in your bell icon at the top of your organization dashboard.

Absolutely! By creating an email template you can add images.

We use a third party tool that shows us available numbers in your area, but sometimes they are not available. Since we require organizations to have a phone number, you’ll need to choose one from the list and you’ll want to have your employees and volunteers save this number in their devices.

Unfortunately, since this is tied to your Doobert organization, we cannot use your existing phone number.

Fosterspace

To learn more, you can check out this page: https://www.doobert.com/fosterspace/

Check out the steps in this blog.

Yes! Simply click Fosterspace then Announcement. You’ll be able to send an email (along with a text version for users receiving texts) to a foster or group of fosters.

To send texts, you first need to choose an organization phone number. To do this, go to your Fosterspace dashboard and click the Choose Your Phone # link found in the upper right-hand corner of the Messages or Current Fosters quadrant.

We currently don’t have a way to get a local area code for the phone number in Fosterspace. The phone numbers are paid, hence why we have limited and random available numbers.only.

Check out the steps in this blog.

Partners

The Partners feature in Doobert will help you find and connect with other organizations registered with us. If you’re a sending organization, you can share the number of available animals to transfer to your partner organization. On the other hand, if you’re a receiving organization, you can also share how many open spaces you can still accept.

You can use the Search function to find new partner organizations, volunteers or fosters, or even animals to transfer.

Simply go into the Partners tab, click Search then Find New Partners.

Simply go into the Partners tab, click Search then Find Volunteers.

To add volunteers, go into the Partners tab, click Search, then Add Volunteer Permissions. When adding volunteers, you have complete control over their level of access.

To remove or block a volunteer, go into the Partners tab, click Search then Preferred Volunteer List. After that, click Block A Volunteer to search and block the volunteer from your account.

To view your Partners List, go into the Partners tab, click Search then Manage Our Partners.

Yes, we have a feature called Trading Post. This will allow you to post items for other organizations to see, enabling them to either offer or request for the things posted.

You may access this by going to the Partners tab on your dashboard, and then selecting the Trading Post option.

RescueTUBE

RescueTUBE is an easy-to-use tool that enables organizations to collect videos, photos, and written stories from staff, volunteers, fosters, and even community members quickly and with ease.

There’s no particular way to set up RescueTUBE. All you need to do is add a Bucket that will create a unique code. Once a Bucket is created, you can then start uploading files such as photos and videos into that Bucket.

A bucket is a folder that you can create to organize your content.

 

Each bucket comes with a unique code that you can give to staff, volunteers, or even community members to allow them to upload videos and photos from their smartphone straight to a designated bucket on your Doobert dashboard.

RescueTUBE was specifically created for animal welfare organizations. To use it, simply sign your organization up on Doobert.com (for free) and have your staff, volunteers, and anyone you need content from, download the Doobert User mobile app.

With RescueTUBE, you can easily get your staff, volunteers, and community involved in capturing content. Foster volunteers, for example, can help you capture photos and videos that you can use to promote adoptable pets or build out their Ambassador page!

After creating one free account for your organization on Doobert.com, you, and anyone else in your organization who knows the login information, can access all your captured content. Those you have only provided with a bucket code, however, will not be able access your content.

AniMatch

AniMatch is doing great work in the state of Massachusetts. You can learn more here. AniMatch has a state coalition on Doobert, that only organizations within the state of Massachusetts can request to join.

If you are an organization in the state of Massachusetts you can request to join by doing one of these two steps:

  1. If you have NOT joined Doobert as an organization, please register here. During the application process you can request to join coalitions, simply select AniMatch.
  2. If you are already a Doobert approved organization,  click on the drop-down menu in the header (right side) and choose Org Account Settings, then under Edit Organization Profile, choose More and select AniMatch and don’t forget to Update.

Sending organizations should go to the AniMatch tab, choose Add Case, then add an animal. You can chose from an existing animal or create a new animal with profile. Then you’ll choose choose a reason for why are you sending that animal . Don’t forget to hit Continue. That’s it!

 

An AniMatch Caseworker will get in contact with you to assist. You can see all your published cases on your AniMatch tab and their current status. Sending organizations will add a case and the caseworkers will be notified of the new case. Caseworkers can assign the case to themselves or another caseworker then click publish the case.

Animal Profiles

There are two ways to add animal profiles on Doobert. You can use Quick Add to add multiple animals at once or Full Add to individually create detailed animal profiles. Check out this blog to learn how it works.

We show you how to import animal profiles from different animal shelter database systems in this blog.

Doobert has a Quick Add feature that allows you to  quickly add multiple animal profiles at once. Learn more in this blog.

In the Animals tab, click All Animal Profiles, find the animal who’s profile you want to edit, then click on their name. This will take you to their animal profile or Ambassador page. To edit, click on the three dots next to the animal’s name then click Edit Profile.

If you’re looking for a specific breed, you can go into your Animal Notification Settings and indicate the type and breeds of animals you’d like to receive notifications for. We automatically send you an email when an animal profile matching your criteria is created.

 

To set it up, simply go to the Animals tab, click Manage Animals then Animal Notifications.

If you get this message, the animal profile’s privacy setting is set to “ONLY within our organization.” To share Ambassador Page, you need to edit the animal profile and go to the Privacy tab. You can set the privacy to “Outside our organization.”

Other possible reasons for getting the message are the animal profile is probably deleted, or the organization or another organization archived it.

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