How can we help?
Fosterspace
Absolutely! Doobert has integrations with ShelterBuddy, ShelterLuv, Shelter Manager, PetPoint, Chameleon, Adopt a Pet and RescueGroups to make it easy to get your profiles and pictures into the system. Or you can use our free Doobert mobile app to quickly snap a pic, and have the profile created automatically.
Of course. The organization owner on Doobert can add other authorized users to your Doobert organization to help with transport case management and fostering.
Nope. We’re in it for you and for the animals. Doobert has powerful privacy functions built into the system so you can choose what information displays. Doobert will never sell your personal information so you can rest assured that Doobert is safe and reliable and focused on helping you help animals.
Fosterspace
Yes! Doobert Fosterspace is the ONLY animal rescue platform that assigns every organization a phone number, and allows you to send, and receive text messages from your fosters. #whatsheltersoftwarecan’tdo
Yes! Doobert Fosterspace provides powerful tags for you to send messages. For example you could send to all dog fosters or all cat fosters; or all fosters without dogs or all fosters without cats; and if you build your own tags, you could send to neonatal fosters for example. The possibilities are endless.
Yes! Doobert Fosterspace is the ONLY platform that allows volunteers to communicate with you in multiple ways. They can text or email you, or open a ticket to you from their dashboard. Doobert Fosterspace is the ONLY system that has a volunteer portal for these vital communication activities.
Companion Case Management
Yes! Doobert Companion Case Management has powerful functionality that can be set up to automatically open new cases when a client fills out a form on your website. For example you could have your owner surrender form open a new case in the CCM module. Doobert CCM also has advanced, automatic workflows with the ability to send surveys (i.e. owner surrender survey) and have the results added to the case for the client automatically.
Yes! Doobert Companion Case Management is the ONLY animal welfare system that allows you to create your own follow up workflows that run automatically. You can send an email, and then based upon whether the client responds, have the system automatically follow up with another email or even a text after a particular amount of time. Doobert CCM is smart enough to terminate the workflow if they respond so you can set up different workflows on each case giving you powerful functionality at your fingertips.
Yes! Doobert Companion Case Management allows you to get all of the information you want on your cases into easy formats like Excel so that you can demonstrate your progress to your board, your community and your donors.
RescueTUBE
Yes! Doobert is the ONLY system that has simplified the video capture process. Simply create a bucket number in RescueTUBE, type that number into the free Doobert mobile app, and you or your volunteers can start uploading videos from their phones right back to the system where you can easily download it.
At Doobert we believe in supporting the animal rescue efforts of all organizations so using our forever free plan we give you 30 gigs of storage for your videos. Each video is limited to a total of 5 gigs (~10 minutes of video recording) but you can load as many videos as you want. Need more space? No problem. With our Doobert Elite and Pro plans the storage limit goes to over 100 gigs of space. That’s a lotta space for all types of videos.
Of course not. Doobert RescueTUBE is the ONLY system that allows you to video everything. Whether you are a shelter veterinarian that wants to capture surgeries, or an ACO in the field trying to document a case, RescueTUBE allows you the flexibility to capture and store videos easily, just by typing in the bucket number and uploading from there.
Transport
Yes! Doobert is the ONLY system that helps you manage an coordinate multiple types of volunteer based transports. Whether you need a volunteer to pick up an animal to take them to the vet, or an adoption event, you can use our Local Ride capability to quickly text volunteers about your need. If you need longer distance transport, you can use our Rescue Relay transport module to have the system automatically plot the route and automatically notify the volunteers along the route according to their schedules.
Yes! Doobert gives you full control with powerful blacklist and whitelisting functionality. You can even require volunteers to agree to specific terms in order to sign up for your transports. You are always in control with Doobert and can even set up preferred volunteer lists so that ONLY those volunteers are alerted to your transport requests.
Doobert has a high-volume transport module that allows you to specify where you are going, and then automatically notifies organizations along that route so that you can collaborate together to help them move some of their animals in the same direction. Need a system to manage reservations? Doobert has that built in and even allows you to specify different prices for reservations based upon whether they are general public, or animal rescue reservations.
Partners
Yes! Doobert is the ONLY system that allows you to not only find source and destination partners on any of the shelter management software platforms (or not), but we also allow you to see which animals are available for transfer or how much capacity a destination has to take in particular types of animals.
Yes! Doobert has powerful notification capabilities so that you can be alerted when particular types of animals are posted within your radius, or among your partners. Then you can quickly reach out to request transfer into your care.
Yes! Doobert is the ONLY system with powerful coalition functionality that allows you to designate which other rescues or shelters are a part of your coalition, and then easily post your animals to just those organizations without any additional work. Just reach out to use and we’ll enable the coalition functionality for your organization.
Animals
Yes! Doobert is the ONLY system that simplifies uploading of videos up to 10 minutes each, to the animal profile using our RescueTUBE functionality. Every animal profile in Doobert is automatically assigned a RescueTUBE bucket that you simply type into the free Doobert mobile app, and then you can upload videos direct to the animals’ profiles.
Of course not! Doobert allows you to import animals from the major Shelter Management software companies if you’d like to, but it’s definitely not required. Every animal profile in Doobert has all of the necessary fields for medical, behavior, transport and characteristics that you need to keep it all straight.
Yes! Doobert is the ONLY system that allows your fosters to actively engage and support getting the animals adopted. Every animal on Doobert automatically has an Ambassador page which is an Instagram-like page that allows the foster to upload videos, pictures and tag things like Likes & Dislikes for the animal. They can post as much as they want and any inquries or applications still come back to you as the organization.
Fundraising
Doobert fundraisers are easy to set up and you can do them for specific animals or for any other non-animal reason. You simply choose whether to create the fundraiser from the animals’ profile or just in general and you can even enable specific categories you are fundraising for to allow your donor flexibility for where their money goes.
Of course! Doobert is the ONLY system that allows you to do pledge-first fundraisers. These are particularly helpful when you are not sure if you can raise enough money to pull the animal in the first place. Donors can pledge amounts, and then when you confirm the pledges, the system automatically requests the money via PayPal from your donor pledges.
Doobert is tightly integrated with PayPal so all you need is a PayPal email to get started. Money connected through your fundraiser is automatically deposited into your PayPal account.
Rescue Store
The Doobert Rescue Store is like Etsy for shelters and rescues. We let you post YOUR items for sale on Doobert so that our volunteers and other visitors can purchase them. All of the transactions are handled through PayPal and the money is deposited right into your organizations PayPal.
Of course! Doobert is the ONLY animal welfare system that allows you to sell your stuff outright, or run auctions where clients can bid and check out automatically if they are the highest bid. Want to schedule your auctions for a future date? No problem. Our powerful functionality will automatically start and stop the auctions at the designated time.
All of the orders are processed through PayPal so you simply need a PayPal email for us to send you the proceeds of your orders from the Rescue Store.
Trading Post
Our Trading Post module makes this easy. You simply create a posting for items that you have excess of, and we’ll automatically notify other organizations so that they can reach out to you to connect.
Doobert makes it easy for you to set up a Trading Post profile, specific to the types of items you need. Then when these items are posted by another organization, we’ll automatically alert you so you don’t have to keep checking.
Absolutely. Doobert is the ONLY system that makes it easy for you to see what other animal welfare organizations have posted that you could make use of in your organization. No need to search eBay or run your own specific donation drives, you can quickly browse what other organizations have listed that you can have.
General
If you see the image greyed out then they’re not Doobert verified. We re-verify people on an annual basis to try and keep Doobert as safe as possible.
Great question and absolutely necessary to build your team! From your organization dashboard, click on the drop-down (to the right of your avatar in the header) and choose Manage People, then choose Add Volunteer Permission, then search for them and follow the prompts to invite them. The person you invite will need to log into their account and they’ll see a notification under the bell icon where they can accept.
We verify all organizations on Doobert annually. We send you an email prior to your anniversary asking you to verify some details. Simply respond to our email and we’ll get you verified for another year. If your organization no longer has access to Doobert but you know you created an account in the past, email us at [email protected] or simply click on the help button in the bottom right corner.
The Doobert team can help with this! Simply send us an email at [email protected] and provide us your organization name and the acronym you want to use and we’ll change it if it’s available.
If you want to get paid for selling your products on the Doobert Rescue Store your PayPal ID is needed so we can send you the funds you deserve! You can add your PayPal through your organization account settings.
Please send us an email at [email protected] and provide us a copy of your EIN letter and the name of your organization.
We’d love to help! Simply send an email to [email protected] or click the chat button on the bottom right of your screen. Please provide your organization name and who the previous contact person was for your organization.
Transport
On Doobert, you can create Local Rides, Rescue Relays, and High Volume Transports!
You can check out this blog to learn more about Rescue Relay Transports and how you can create one.
In the Passenger’s Traveling section of the Rescue Relay Transport form, you can click the Pick From My Org button to quickly select the animals that you want to add to the transport.
After splitting your route into legs, you’ll find an Add Overnight Leg button above the Transport Legs section which allows you to manually add an overnight leg to your Rescue Relay Transport.
Local rides are like taxi rides. They’re a one leg journey that usually has a more immediate timeframe, such as picking up an animal from an adoption event to bringing them back to the shelter for the evening. You can learn more about them in this blog.
Yes! Doobert has a FREE mobile app that allows you to log in and publish Local Ride Requests anytime and anywhere using your smartphone. Search “Doobert User App” in the App Store or Google Play to install.
High Volume Transport (HVT) can be used if the organization is traveling or driving from one city to another, and they still have space on their vehicle to accept animals along their route.
Favorite Rides are pick-up and drop-off locations that you can pair up in advance so you can create Local Ride Requests quicker. Favorite Rides have their own section in the Local Ride Request form which allows you to add a to and from location with one click instead of manually.
On your Transport Dashboard, click Create, then Locations & Favorites. After that, click the Add New Location button to individually add the to and from locations that will make up your “Favorite Ride.” Then, in the Manage Your Favorite Rides section, click Add New Favorite to set up and save your new “Favorite Ride.”
On your Transport Dashboard, click Search and then Existing Transports. This will allow you to search and reserve a spot in an existing transport traveling a specific route and within a certain date range.
Simply go into the Transport tab, click New Route, then Manage Vehicles. This will bring you to a page where you can add and set up pre-defined vehicles that you can later use when creating a High Volume Transport.
From the Transport Details Page, click the Select Action drop-down and choose Edit Leg. From there, you can update the information accordingly.
Yes! You can do this by going to the Transport Details Page and clicking the Facebook icon on the upper right-hand corner where it says ‘Share.’ You can also share it via Twitter and/or email.
Yes, you can find volunteers on our Doobert Volunteer Map. You can use the search tool on that page to check if there are any volunteers in a specific area.
Volunteers can see the contact information of other volunteers from their end as long as the volunteer’s email and phone number are set to Public.
If a volunteer is not able to see a specific volunteer’s contact information, you can provide it to them since you have the access to see all the contact information (regardless if the details are set to private or public).
Companion Case Management (CCM)
Excellent question! From the left menu on your computer, choose Companion Case Mgmt, then choose Cases. From this page, click the hyperlink View Advanced Filters, check the box called Archived Cases, and hit Search. Your results will show in the table below.
Only 6 case types are defaulted to see under the overview page. If you have a need to add another case status, please email us at [email protected].
In order to transfer cases to other organizations on Doobert, you’ll need to be part of a coalition on Doobert. Contact us at [email protected] and we can help you get started for free.
To edit the name of a published case you will need to go to the case details page. Once there, click on the pencil icon located beside the current case name at the top, edit the name, and click Save.
From the left menu on your computer, choose Companion Case Mgmt, then choose My Tasks.
Surveys have to be created by Doobert. Simply email us at [email protected] to let us know you need a survey, and our team will contact you to gather the necessary information. Survey creation can take up to 48 hours, depending on the length and types of questions requested.
Workflows are set up so you can use them on any case. Within each case, you can activate a particular workflow which is sent to that case contact that you’re working with.
Great question! Macros are just a simple paragraph of text with no formatting. Templates have a more formatted layout and can include bullet points, tables, etc.
You will receive emails and texts in the Communication tab of each case. To find them, go to the specific case you’re inquiring about, click on the Communication tab at the top, and scroll down to the Conversation and Files tabs. You will find the texts in the Conversation tab and the emails (as downloadable PDFs) in the Files tab.
When you’re working on a specific case, the case contact is the person who receives your emails and texts.
Unfortunately, no. Volunteers do not have a portal on Doobert to view their cases. When you send your case contact an email or text, they receive and respond as an email or text which then shows up on your Communication tab under the Conversation tab. For emails received, you will receive an email notification, and for any incoming texts, you’ll receive a notification in your bell icon at the top of your organization dashboard.
Absolutely! By creating an email template you can add images.
We use a third party tool that shows us available numbers in your area, but sometimes they are not available. Since we require organizations to have a phone number, you’ll need to choose one from the list and you’ll want to have your employees and volunteers save this number in their devices.
Unfortunately, since this is tied to your Doobert organization, we cannot use your existing phone number.
Fosterspace
To learn more, you can check out this page: https://www.doobert.com/fosterspace/
Check out the steps in this blog.
Yes! Simply click the Fosterspace tab from the left menu on your computer, and then click Manage Announcement. Now click the + icon in the upper right-hand corner which will create a new announcement for you and will allow you to send an email (along with a text version for users receiving texts) to a foster or group of fosters.
To send texts, you first need to choose an organization phone number. To do this, go to your Fosterspace Dashboard and click the Choose Your Phone # link found in the upper right-hand corner of the Messages or Current Fosters quadrant.
We currently don’t have a way to get a local area code for the phone number in Fosterspace. The phone numbers are paid, hence why we have limited and random available numbers only.
Check out the steps in this blog.
Partners
The Partners feature in Doobert will help you find and connect with other organizations registered with us. If you’re a sending organization, you can share the number of available animals to transfer to your partner organization. On the other hand, if you’re a receiving organization, you can also share how many open spaces you can still accept.
You can use the Search function to find new partner organizations, volunteers or fosters, or even animals to transfer.
From the left menu on your computer, choose the Partners tab, then the Partners link, then Find Partners.
From the left menu on your computer, choose the Partners tab, then the Volunteer link, then Find Volunteers.
To add volunteers, choose the Partners tab from your left menu, click the Volunteer link, then Manage Volunteers, and finally Add Volunteer Permissions. When adding volunteers, you have complete control over their level of access.
To remove or block a volunteer, choose the Partners tab from your left menu, click the Volunteer link, then Manage Volunteers. After that, click Block A Volunteer to search and block the volunteer from your account.
To view your list of partners, choose the Partners tab from the left menu on your computer, then the Partners link, then View Our Partner List.
Yes, we have a feature called ‘Trading Post’. This will allow you to post items for other organizations to see, enabling them to either offer or request for the things posted.
You may access this by going to the Partners tab from your left menu, and then selecting Trading Post.
RescueTUBE
RescueTUBE is an easy-to-use tool that enables organizations to collect videos, photos, and written stories from staff, volunteers, fosters, and even community members quickly and with ease.
There’s no particular way to set up RescueTUBE. All you need to do is add a Bucket that will create a unique code. Once a Bucket is created, you can then start uploading files such as photos and videos into that Bucket.
A bucket is a folder that you can create to organize your content.
Each bucket comes with a unique code that you can give to staff, volunteers, or even community members to allow them to upload videos and photos from their smartphone straight to a designated bucket on your Doobert dashboard.
RescueTUBE was specifically created for animal welfare organizations. To use it, simply sign your organization up on Doobert.com (for free) and have your staff, volunteers, and anyone you need content from, download the Doobert User mobile app.
With RescueTUBE, you can easily get your staff, volunteers, and community involved in capturing content. Foster volunteers, for example, can help you capture photos and videos that you can use to promote adoptable pets or build out their Ambassador page!
After creating one free account for your organization on Doobert.com, you, and anyone else in your organization who knows the login information, can access all your captured content. Those you have only provided with a bucket code, however, will not be able access your content.
AniMatch
AniMatch is doing great work in the state of Massachusetts. You can learn more here. AniMatch has a state coalition on Doobert, that only organizations within the state of Massachusetts can request to join.
If you are an organization in the state of Massachusetts you can request to join by doing one of these two steps:
- If you have NOT joined Doobert as an organization, please register here. During the application process you can request to join coalitions, simply select AniMatch.
- If you are already a Doobert approved organization, click on the drop-down menu in the header (right side) and choose Org Account Settings, then under Edit Organization Profile, choose More and select AniMatch and don’t forget to Update.
Sending organizations should go to the AniMatch tab, choose Add Case, then add an animal. You can chose from an existing animal or create a new animal with profile. Then you’ll choose choose a reason for why are you sending that animal . Don’t forget to hit Continue. That’s it!
An AniMatch Caseworker will get in contact with you to assist. You can see all your published cases on your AniMatch tab and their current status. Sending organizations will add a case and the caseworkers will be notified of the new case. Caseworkers can assign the case to themselves or another caseworker then click publish the case.
Animals
There are two ways to add animal profiles on Doobert. You can use Quick Add to add multiple animals at once or Full Add to individually create detailed animal profiles. Check out this blog to learn how it works.
We show you how to import animal profiles from different animal shelter database systems in this blog.
Doobert has a Quick Add feature that allows you to quickly add multiple animal profiles at once. Learn more in this blog.
From the left menu on your computer, choose the Animals tab, then click Dashboard. Find the animal whose profile you want to edit and click on their pencil icon on the right side of the screen.
If you’re looking for a specific breed, you can go into your Animal Notification Settings and indicate the type and breeds of animals you’d like to receive notifications for. We automatically send you an email when an animal profile matching your criteria is created.
To set it up, simply go to the Animals tab from the left menu on your computer, click Manage Animals, then Animal Notifications.
If you get this message, the animal profile’s privacy setting is set to “ONLY within our organization.” To share the Ambassador Page, you need to edit the animal profile and go to the Privacy tab. You can set the privacy to “Outside our organization.”
Other possible reasons for getting the message are the animal’s profile is probably deleted, or the organization or another organization archived it.
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