Terms and Conditions (UPDATED: October 5, 2025)
These Terms and Conditions (“Terms”) govern your access to and use of the software-as-a-service platform (the “Service”) provided by Soft Paws, LLC (“Company,” “we,” “us,” or “our”). The Service is designed to help animal shelters and animal rescues (“Client” or “you”) manage their life-saving programs, support their foster networks, and streamline engagement with adopters.
BY CLICKING “I ACCEPT,” ACCESSING, OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ENTERING INTO THESE TERMS ON BEHALF OF A COMPANY OR LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY TO THESE TERMS.
1. The Service
The Service is a comprehensive platform (Doobert) and suite of offerings designed to support animal welfare organizations, directly empowering support teams and streamlining operations. The Company provides a variety of services under these Terms, including but not limited to:
1. Software-as-a-Service (SaaS): Cloud-based tools for record management, community engagement, automatic workflows, and communications features like two-way text messaging.
2. Doobert Connect: Veterinary Triage Service: Informational telephone support for veterinary medical triage, subject to the specific terms in Section 6.
3. Doobert Chatbot: AI Service: Artificial intelligence assistance for informational and content generation, subject to the specific terms in Section 7.
All components, features, and functionality provided by the Company are collectively referred to as the “Service.”
2. Subscription, Payment, and Termination
2.1 Subscription and Access
Access to the Service is provided on a subscription basis for the period selected by the Client (e.g., monthly or annually).
2.2 Fees and Payment
The Client agrees to pay all applicable fees and charges for the subscription plan selected. Unless otherwise stated, all fees are monthly and are due in advance. Payment processing is handled by third-party processors.
2.3 Automatic Renewal
Your subscription will automatically renew for subsequent monthly periods unless canceled prior to the next billing date. All fees paid are non-refundable.
2.4 Termination
Either party may terminate the Service Agreement for material breach, provided the breach remains uncured 30 days after receiving written notice. Upon termination, access to the Service will cease, and the Company will delete all Client Data within ninety (90) days, provided the Client has the option to download their data prior to the effective termination date.
3. Client Responsibilities and Use Restrictions
3.1 Client Content and Data
The Client retains ownership of all data, text, files, and information uploaded or generated within the Service (“Client Data”), including all animal profile information. The Client grants the Company a worldwide, non-exclusive, royalty-free license to use the Client Data solely to provide and improve the Service.
3.2 Prohibited Uses
The Client agrees not to and shall not permit any third party to use the Service in any manner that:
1. Security Violations: Involves probing, scanning, or testing the vulnerability of the Service or its networks, or breaching any security or authentication measures.
2. Reverse Engineering: Involves attempting to reverse engineer, decompile, or otherwise discover the source code of the software making up the Service.
3. Spam and Unsolicited Communications: Includes sending unsolicited commercial messages (spam), chain letters, or running any form of auto-responder or “bot” on the Service.
4. General Misconduct: Constitutes (a) illegal or fraudulent activities; (b) violation of the rights of others; (c) transmission of malware or other harmful code; or (d) violation of telecommunications laws or regulations.
5. Excessive Use: Imposes an unreasonable or disproportionately large load on the Service infrastructure, as determined by the Company.
4. Client Representations and Warranties
The Client represents and warrants that throughout the term of this Agreement:
4.1 Content Ownership and Rights
The Client has the full power and authority to enter into these Terms. The Client owns or has the necessary licenses, rights, consents, and permissions to use and authorize the Company to use all Client Data (including text, images, and animal profiles) as necessary to provide the Service, and such use will not violate any law, infringe upon the rights of any third party (including intellectual property, privacy, or publicity rights), or require any payment to any third party.
4.2 Compliance with Guidelines
All content posted, transmitted, or generated by the Client within the Service complies with the Prohibited Uses outlined in Section 3.2 and all applicable laws and regulations.
4.3 Accuracy of Information
All information provided by the Client to register for and use the Service (including contact, billing, and organizational information) is and will remain truthful, accurate, and complete.
5. Communication Features
5.1 Two-Way Text Messaging (SMS/MMS)
The Client is solely responsible for obtaining and maintaining all necessary consents (opt-ins) from community members, adopters, or other contacts for receiving text messages, in compliance with the Telephone Consumer Protection Act (TCPA), Carrier guidelines (CTIA), and all other applicable laws. The system will provide support for tracking opt-ins and stop message processing.
5.2 Liability for Communications
The Client shall indemnify and hold the Company harmless from any and all claims, fines, liabilities, and expenses (including attorneys’ fees) arising from the Client’s use of the messaging features, including any claims related to unsolicited messages or lack of required consent. The Company is not responsible for text delivery failures, delays, or service interruptions caused by telecommunication carriers.
5.3 Automatic Workflows
The Client is solely responsible for configuring, testing, and monitoring any automated workflows, reminders, or triggered communications. The Company provides the automation tools but is not responsible for errors, omissions, or consequences resulting from the Client’s configuration of such workflows.
6. Doobert Connect: Veterinary Triage Service Terms
The terms in this Section 6 apply only if the Client subscribes to or utilizes the Doobert Connect: Veterinary Triage Service.
6.1 No Professional Advice or VCPR
The telephone support service providing answers to veterinary medical triage questions (the “Triage Service”) is offered for informational and triage purposes only. It is solely intended to assist the Client in determining the urgency of a situation and should never replace the in-person examination, diagnosis, or treatment provided by a licensed veterinarian. The Company and its support personnel are not establishing a Veterinarian-Client-Patient Relationship (VCPR).
6.2 Tiered Support and Referral
The Triage Service operates on a tiered system: First-Line Support is provided by trained customer service representatives following established protocols. Escalated Triage is provided by a third-party service staffed by licensed veterinarians. In all cases where a life-threatening situation is suspected, the Client will be immediately instructed to contact or transport the animal to an emergency veterinary clinic.
6.3 Client Responsibility
The Client acknowledges that ultimate responsibility for the care, health, and treatment of all animals rests exclusively with the Client and the licensed veterinarian they retain. The advice provided by the Triage Service personnel is strictly informational, does not constitute a veterinary diagnosis or treatment plan, and is intended only to assist the Client in determining the urgency of a situation.
6.4 Assumption of Risk and Release of Liability
The Client acknowledges that the use of the Triage Service involves inherent risks related to the time-sensitive nature of animal health and emergency response. The Client knowingly and voluntarily assumes all such risks, including the risk of injury, death, or damage to any animal arising from reliance on, or failure to act upon, the informational advice provided.
The Client, on behalf of itself and its affiliates, hereby fully and forever releases, discharges, and holds harmless the Company, its owners, employees, agents, and sub-processors from any and all claims, demands, liabilities, actions, and causes of action of any nature whatsoever, whether known or unknown, arising out of or relating to any damages, losses, or injuries (including death) related to the use of the Triage Service or the Client’s subsequent actions or inactions based on the information received.
7. Doobert Chatbot: AI Service Terms
The terms in this Section 7 apply only if the Client subscribes to or utilizes the Doobert Chatbot: AI Service.
7.1 Nature of Service
The Doobert Chatbot is an optional artificial intelligence (AI) tool provided for informational assistance and content generation only. The underlying large language model (LLM) is licensed from Microsoft, leveraging the ChatGPT technology.
7.2 No Warranty or Guarantee of Accuracy
The Client acknowledges that AI models, including the Doobert Chatbot, can generate inaccurate, incomplete, or misleading information (“hallucinations”). The Company provides no warranty regarding the accuracy, reliability, or completeness of any output generated by the Doobert Chatbot.
7.3 Client Responsibility for Output
The Client is solely responsible for independently reviewing, verifying, and validating any and all content, recommendations, or data generated by the Doobert Chatbot before relying upon it or using it in any external communication, medical guidance, or operational decision-making.
7.4 Data and Privacy
The Company will not intentionally include personally identifiable information or sensitive Client Data in prompts used to train or fine-tune the Chatbot model. However, the Client must exercise caution and avoid inputting highly confidential or proprietary information into the Chatbot, as the Company cannot guarantee the long-term privacy of data used in interaction with the AI tool.
7.5 Disclaimer
Use of the Doobert Chatbot is at the Client’s own risk. The Company is not liable for any losses, damages, or consequences arising from the Client’s reliance on, or use of, the Chatbot’s generated output.
8. Confidentiality and Security
The Company will maintain the confidentiality of Client Data using industry-standard security measures and will only process Client Data in accordance with this Agreement and the accompanying Privacy Policy.
9. Warranties and Disclaimers
THE SERVICE, INCLUDING ALL COMMUNICATION TOOLS AND TRIAGE SUPPORT, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
SPECIFICALLY, THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR ACCURATE. WE MAKE NO WARRANTY THAT THE SERVICE OR ANY CONTENT OR INFORMATION ON THE SERVICE (INCLUDING ANY SUPPORT DOCUMENTATION OR WEBSITE CONTENT) WILL BE RELIABLE OR CURRENT.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR CONNECTED WITH THIS AGREEMENT OR THE USE OF THE SERVICE.
THE COMPANY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
The Client agrees to indemnify, defend, and hold harmless the Company, its affiliates, licensors, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with:
1. The Client’s access to or use of the Service, including the text messaging or veterinary medical triage features.
2. The Client’s violation of these Terms or any applicable law or regulation.
3. Any claim by a third party (including community members, adopters, or other contacts) arising from the Client’s transmission of messages or content through the Service.
4. The Client’s gross negligence or willful misconduct.
12. Intellectual Property, Ownership, and Licenses
12.1 Company Intellectual Property and Ownership
The Service, including its software, visual design, features, functionality, and all related content, source code, and intellectual property (collectively, “Company IP”), is the exclusive property of the Company and its licensors. The Client acknowledges and agrees that these Terms do not transfer any ownership interest in the Company IP to the Client.
12.2 License Grant to Client
Subject to the Client’s compliance with these Terms, the Company grants the Client a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use the Service solely for the Client’s internal business purposes of managing its animal welfare programs as permitted by these Terms.
12.3 Prohibition on Infringement
The Client agrees not to upload, post, distribute, reproduce, or otherwise transmit any content, materials, software, or data that is protected by copyright, trademark, trade secret, or any other proprietary right of any third party without the express written permission from the rights holder. The Client is solely responsible for ensuring that all Client Data complies with all applicable intellectual property laws.
12.4 Infringement Reporting
The Company respects the intellectual property rights of others. If you believe any content available on the Service infringes upon a copyright you own or control, you may submit a notification of alleged infringement to the Company’s designated copyright agent using the contact information provided in Section 15.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to its conflict of laws principles.
13.2 Mandatory Binding Arbitration and Class Action Waiver
A. MANDATORY BINDING ARBITRATION. Except for any claim where a party seeks equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, all claims, disputes, or controversies (whether in contract, tort, or otherwise, whether preexisting, present, or future, and including statutory, common law, intentional tort and equitable claims) arising out of or relating to these Terms, the Service, or the relationship between the parties shall be determined by binding arbitration in Milwaukee, Wisconsin. Arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules.
B. SCOPE AND PROCEDURES. The arbitration will be heard by a single, neutral arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitrator shall be bound by the terms of this Agreement and shall not have the power to award punitive damages.
C. CLASS ACTION WAIVER. THE CLIENT AND THE COMPANY AGREE THAT ANY ARBITRATION SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT THE CLIENT WILL NOT INITIATE, PARTICIPATE IN, OR RECOVER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING.
14. General Provisions
14.1 Entire Agreement
These Terms, along with the accompanying Privacy Policy and any other policies or schedules expressly incorporated by reference herein, constitute the entire and exclusive agreement between the parties regarding the Service, superseding all prior or contemporaneous communications, proposals, or agreements, whether oral or written.
14.2 Severability
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to reflect the parties’ intention and the remaining provisions will remain in full force and effect.
14.3 Waiver
The failure of the Company to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
14.4 Assignment
The Client will not transfer or assign any of its rights or obligations under these Terms to any other party without the Company’s prior written consent. The Company’s rights and obligations under these Terms are freely assignable by the Company in connection with a merger, acquisition, sale of assets, or by operation of law or otherwise.
14.5 Compliance with Law
Nothing in these Terms will prevent the Company from complying with applicable laws, government regulations, or court orders. Both parties will comply with all applicable local, state, federal, and international laws, regulations, and industry standards when using or accessing the Service.
14.6 Third-Party Beneficiaries
These Terms do not confer any third-party beneficiary rights upon any person or entity that is not a party to these Terms, except as expressly provided in the Indemnification section (Section 11) which is intended to benefit the indemnified parties.
14.7 Reservation of Rights
The Company reserves all rights not expressly granted to the Client in these Terms.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Soft Paws, LLC
Email: support@doobert.com
Phone: (262)-456-3344
