Daycare Boarding for Dogs Offers a Fun Ecosystem for Pups and Their People | Skiptown

Animal Innovations Show - Episode 88 - Skiptown

Daycare Boarding for Dogs Offers a Fun Ecosystem for Pups and Their People | Skiptown

Have your dogs enjoy first-class fun in an ecosystem that offers a dog park indoors, daycare, and boarding for dogs!

At Skiptown, you and your pup get all these and more!

According to Niki Chimberg, who is the Head of Product at Skiptown in Charlotte, North Carolina,

“Our goal is to improve the lives of pets and their people, and sort of help bring the pet industry into the 21st century. So, we do that with a flagship facility in Charlotte called Skiptown. We are a tech-enabled pet services ecosystem, so we offer daycare, boarding, and dog park.”

Skiptown as the Perfect Spot for Pups and Their People in Charlotte

Skiptown perfect spot for pups and their people in Charlotte

Consisting of pet-loving team members who also love tech, Skiptown is your pooch’s dreamland filled with a lush, turfed outdoor and indoor play areas with plenty of sun and shade.

The company has people who are pioneers in providing personalized, cutting-edge dog care. They primarily do this through a pet care program that focuses on knowing everything about your Fido. This way, they can custom-fit the program to your canines’ specific physical, mental, and emotional needs.

To visit Skiptown in Charlotte, all you need to do is download its app and register your four-legged furbabies. Next, check in to the bar and park on the app before visiting in person, purchase a Skiptown pass, and that’s it!

Take note, though, that you don’t need to have a dog to visit Skiptown. Thus, you don’t need to buy a Skiptown day pass if you’re visiting solo. However, you still need to create a Skiptown profile if you’re thinking of paying the facility a visit.

The Skiptown Technology That Allows You and Your Pup to Live the Best Life

skiptown technology

Niki not only spearheads the company’s product and service line development but also its new site selection and design. Aside from that, she has helped streamline all of Skiptown’s services through a piece of technology infrastructure that they developed.

This serves as the gateway to all of Skiptown’s services so that pet parents can easily enjoy everything Skiptown has to offer at their convenience.

In fact, as stated on the company website, aside from their people and processes, their technology is one of the things that sets them apart.

“We actually started as an on-demand dog walking company. We worked with some trucking algorithms to develop an algorithm that helped route our dog walkers to different homes… So, we built out our technology for that. But then we realized the value of having a platform where all of your pets’ information, their likes and dislikes…can be tracked.”

skiptown app all-in-one platform

Wanting to make sure that all of the information Skiptown had is right at pet moms’ and dads’ fingertips, Niki and her colleagues developed a client-facing application to make it easier for pet parents to worry more about having a great time with their companion animals and less about remembering their pups’ information every time they interact with a new person.

Not only that, but the app also helps the team on Skiptown’s daycare and boarding aspect, as it prompts the members with everything that they need to do throughout the day.

Lastly, the app also comes with an admin web platform that allows Skiptown’s administrative team and local management team to have oversight of the operations of the entire facility throughout the day.

“We have the honor of designing things that solve problems in the pet industry, both from a facility side and from the tech side to just streamline and, like I was saying earlier, sort of bring these operations into the 21st century,”

Niki said.

providing personalized dog care with skiptown

 

 

Learn more about Skiptown!

Check out their website at https://skiptown.io/.

Have suggestions for who we should interview next?

Send us a message at [email protected]!

Niki: I’m Niki Chimberg, and you’re tuned in to The Animal Innovations Show.

Chris: Awesome introduction Niki, thank you. Really glad you came on today. Tell us who you are and how you’re innovating and helping animals.

Niki: I am head of the product here at Skiptown in Charlotte, North Carolina. I spearhead our product and service line development, as well as our new site selection and design.

A little bit about Skiptown—Our goal is to improve the lives of pets and their people and sort of help bring the pet industry into the 21st century. So, we do that with a flagship facility in Charlotte called Skiptown.

We are a tech-enabled pet services ecosystem, so, we offer daycare boarding, a bar, and a park. We’ll be adding veterinary grooming and training in the next… quarter, probably.

Chris: I like that, tech-enabled ecosystem. Because it’s not like you have all sorts of services and you’re bundling it, making it easier on me as a pet.

Niki: That’s our whole goal.

Millennials, Gen—Gen Z—now, they’re getting pets all the time, specifically dogs. And a lot of the pet industry has not really made its way into the 21st century. People are still calling to book. The websites aren’t up to date.

We’ve streamlined all of our services and pet profile through a single piece of technology that we’ve developed ourselves. And that’s sort of the gateway to all the Skiptown services.

On just the bar side, we’ve had over 30,000 unique visitors in the year since we opened.

Chris: So, tell me what special they have? Like, what does it do? How are you guys really making this tech-enabled?

Niki: So, we actually started as an on-demand dog walking company, so, that is when I joined the company. We built out our technology for that, and we realized the value of having that single platform where all of your pet’s information, their likes, and dislikes, all of that can be tracked.

And you don’t need to tell people every time you interact with a new person.  A lot of the pet industry is really reliant on institutional knowledge from the one person who spends time with the pet, and while our Skippers— that’s what we call them.

Our team loves individual dogs and knows them incredibly well. We want to make sure that all of the information we have is right at their fingertips.

So, our team can just refer to that information and they can worry more about having a great time with the dogs and less about remembering if this dog likes that dog.

Chris: Now you said that it started out kinda like a dog-walking company—Tell me more about that and how it kind of transformed. Because this is a long way from a dog-walking company.

Niki: We started out as an on-demand dog walking company where we actually worked with some trucking algorithms to develop an algorithm that helped route our dog walkers to different homes.

We could literally serve last-minute appointments all the time based on the caliber of our technology.

And as we started working with a lot more apartments because they trusted us as a company to enter their apartment building, get keys from their leasing office, all that.

We got a reputation for being really well organized and structured and that was due to our technology, I think. With that, we started to make partnerships with apartments and we are actually— in Charlotte— were the first-ever pet care facility in an apartment building.

So, we did that in several locations, and that sort of led us to realize that if we could make a centrally located facility, around all of the multifamilies where our target demographic lives,

Where they don’t have backyards, but over 50% of them have dogs. And they want to have experiences with their dogs, but they don’t want to see their dog sitting sad under the picnic table at a brewery. They want their dog playing and running, and having fun, while they have fun with their friends and maybe have a drink.

So, we wanted to put all of these needs of these pet parents in one spot, where they knew they could trust us. They knew that we had a top-tier facility. Because they experience it every day when they come into the bar side.

All of that led to us realizing that these facilities are actually the gateway to doing dog walking in the community, looking at pet transport—The ‘dog walking’ is just one need that our target has. And our goal is to be that full ecosystem, for our target client.

Chris: Where can people go and learn more about you? 

Niki: So, they should absolutely follow us on Instagram. So, it’s @SKIPTOWNCLT That’s where you’ll see all the fun happening at Skiptown.

Our website is WWW.SKIPTOWN.IO

If you just search Skiptown in the app store, our app will come up and you can sign-up to come hang out at Skiptown.

Chris: Well, Niki, thank you so much for coming on. I’m really glad you came on to pick a chat.

Learn more about Skiptown and as we wrap up, I’ll remind our viewers and listeners, if you got an amazing idea for something like Skiptown, or a new product, service, whatever it is that helps people helps animals, we want to talk about it.

So, go to INNOVATIONS.SHOW and come on the show and we’ll talk about it. So, thanks again Niki for coming on.

I really enjoyed the conversation.

Niki: Thanks for having me.

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