Easy Access to Vets Using Personalized Video Teletriage | VidiVet

Animal Innovations Show - Episode 112 - VidiVet

Easy Access to Vets Using Personalized Video Teletriage | VidiVet

The demand for veterinary services has never been so high, no thanks to the massive boom in pet ownership over the last few years.

Along with this, however, comes a problem: there aren’t enough vets to cater to every pet parents’ demand all of the time.

The good news? Ben Sweeney founded VidiVet to help veterinary teams improve their patient care 24/7!

According to Ben,

“It’s like Dr. Google, but you’re getting a video answer from a real vet. So, the way our platform works is that anyone with a pet can ask us any question at any time, and they get a video answer that’s personalized and specific to them, their pet, and their question in less than five minutes from a real vet.”

VidiVet: I Saw the Vet

vidivet video teletriage service

A vet himself who is based in Liverpool in the U.K., Ben shared that the term “vidi” is actually Latin for “I saw”. Quite literally, therefore, the company name translates to “I saw the vet”.

He added,

“This happens to tie in really nicely with the fact that we use video as our method of communication. But we don’t make every pet owner in the world use video because we know that not everyone feels comfortable on it.”

The idea is that VidiVet is not really a live feed. On the contrary, it works like this: the pet parent asks questions related to their animal companions, and the VidiVet team routes them and gets them the answer.

With prompt personalized response from qualified vets 24/7, VidiVet, therefore, is an asynchronous personalized video teletriage service that lets you access veterinary expertise as easy as ordering from Amazon.

“The vet is a key person in any pet’s life. And at some point, every pet will have to go to a vet in their lives. So, it’s important that we support the veterinary profession.”

vidivet supporting veterinary teams

And by this, Ben firmly believes that the key is to work hand in hand with veterinary practices.

This means that they’re an extension of vet teams, taking the pressure off the team in the clinic and delivering care on the front line.

Our mission has always been to expedite access to veterinary expertise for pet parents and use our service to alleviate pressure on veterinary teams all over the world.”

 

 

Learn more about VidiVet!

Visit their website at https://vidivet.com/.

Have suggestions for who we should interview next?

Send us a message at [email protected]!

Ben: Hi, everybody. I’m Ben Sweeney. I’m the founder of Vidivet and you are listening to The Animal Innovations Show.

Chris: Ben, welcome to the show. I’m really glad you’re here.

And you know, the question I always ask is tell us who you are and how you’re innovating and helping animals.

Ben: As I say, I’m a vet. I’ve been building VidiVet for two years and everybody says to me, “Oh, VidiVet it must be about videos.”

And I then have to explain to everyone and go, “Well— yes, but I am a complete nerd and Vidi is actually Latin for I saw.”

So, the name means: I saw the vet. But it happens to tie in really nicely with the fact that we use video as our method of communication.

But we don’t make every pet owner in the world use video. Because we know that not everyone feels comfortable on it.

Basically— in the UK, we have a thing called NHS 111, which is basically you pick up the phone, you found a doctor, and they say, “Hi, yeah, okay, off you go.” This is what you need to do, it’s triage.

But it’s basically like Dr. Google, but you’re not speaking to a Google sheet that’s going to tell you that your pet is going to die every time.

You’re getting a video answer from a real vet. So, the way our platform works is that, anyone with a pet can ask us any question and they get an answer— it’s a video answer that’s personalized and specific to them and their pet and their question in less than five minutes from a real vet.

Chris: So, the idea is that it’s not like a live feed, right? It’s more I’m asking my question, you’re routing it, and then you’re giving me an answer.

Ben: Yeah, that’s it.

It’s like, sort of—I think kind of innovation for innovation’s sake isn’t necessarily always a positive thing, but we’re probably third-generation telehealth— if you like.

So, when we started, I kind of set our team up with fairly lofty aspirational goals. And I said: Guys, no pressure. But this has got to be as easy as ordering something from Amazon. And then it’s got to be as fast as you can Google it.

And it’s important that we support the veterinary profession. I know in the States, it’s very similar to the UK in that there’s this huge supply and demand mismatch, but actually what we can do better is digitally support people.

So, you know, not everyone is having to make a trip to the vets all of the time.

Chris: Can I ask you, how do you do that? You recruit these people from all over the world and they’re like contractors, I guess, to you, right?

Or are you working with existing veterinary practices?

Ben: So, we do both.

So, we—our service, we offer through vet practices. So, it’s for a vet practice to offer to their customer base.

Yeah, that was the point. The quickness and the convenience it was that next evolution.

Chris: Do you Ben—do you guys have like— is there some sort of turnaround time—

I mean— obviously, you’re walking around with AirPods in, but you know, so, if I’m texting or videoing or messaging in— is it an hour? Is it 24 hours?

How does that work?

Ben: Yeah, we think an hour is too long.

And in fact, we spoke to 10,000 pet parents and we sort of asked them is that: How long, would you want to wait?

And the average that they would be comfortable with was 23 minutes.

Chris: Yeah, I think this is really cool. So, now people can— I mean, is this like a service I sign up for monthly? Is it on demand?

How does all that work?

Ben: Our primary method of working is through veterinary practices. We do have—like an access point for people to register for a monthly subscription, but—

Because not everyone is registered with a vet. And I say, what I didn’t want this to do was to exclude people who aren’t registered with a vet.

Basically, our job is to make sure there are no or few barriers to entry. That means that you give everybody an option if they want to sign up themselves—great.

My preferred route is to sign up through their veterinarian. Because that just gives them that chance to keep the flow simple. Because if they sign up themselves and we don’t necessarily have their vet email.

Chris: Excellent, what a great way to end it, I think that’s perfect.

I mean, I can feel your passion and I’m excited to see where you’re going to take this. So, anything else you want to mention before I wrap things up?

Ben: Well, no, I just want to say thank you. I think, you know, having opportunities to talk about something that you’re passionate about is a real blessing.

And I think anybody listening to this can probably see how important this is to me. But, yeah, I just want to say thanks for the opportunity.

Chris: Well, as we wrap things up, I always remind everybody that you can feel Ben’s passion, right. So, if you’ve got a passionate idea that’s going to help animals and the people that love them, we want to know about it.

Go to INNOVATIONS.SHOW and come on the show, because this is why I do the show, I love talking to people like Ben and hearing all these innovative ideas that are going to help animals.

And please, if you’re not already, go be a Dooberteer. Go to DOOBERT.COM and sign up. We need lots more volunteers to help the rescues and shelters across the country do the life-saving work that they do.

So, Ben thank you again. I really enjoyed the conversation. And I look forward to talking again soon.

Ben: Cheers Chris, that was awesome. Thank you.

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