Luxury Pet Hotel Cares for Animals With Special Needs | TLC Pet Nursing Hotel

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Animal Innovations Show - Episode 93 - Tender Loving Care Pet Nursing Hotel

Luxury Pet Hotel Cares for Animals With Special Needs | TLC Pet Nursing Hotel

So, you need to be away, and no one’s around to help take care of your dog with special needs? Tender Loving Care Pet Nursing Hotel keeps your pet healthy by providing them with 24/7 personalized care. In the words of Leslie Fleuranges, who founded the luxury pet hotel,

“Tender Loving Care Pet Nursing Hotel is a new concept in pet care. We opened in May of 2020, right in the middle of the pandemic… We really cater to and specialize in caring for older pets, pets that have health issues, pets that have mobility issues, maybe even pets that are sort of going through palliative care, and anxious pets.”

About the Luxury Pet Nursing Hotel

tlc luxury pet hotel website A luxury pet nursing hotel located in a renovated, single-family home, TLC Pet Nursing Hotel is designed specifically to care for your animal companions as if they were still at home. For this reason, the TLC team is on-site 24/7 to ensure that each of their needs is being met. The staff also apply the same degree of personalized care to other services they provide, such as dog enrichment classes, palliative care & counseling, pet massage, pet reiki, daycare, and concierge transport. Leslie added,

“Why I got into the business to begin with is to take care of these pets that I call have special needs. They’re not necessarily easy pets to go to doggy daycare during the day because they have these special needs… So, that’s what we do here at Tender Loving Care Pet Nursing Hotel. And that’s why we call it a nursing hotel, because we’re giving medications. We are making sure that pets are cared for on a more one-on-one type of situation as opposed to group play.”

On a Mission to Deliver Compassionate Respite Care With TLC Pet Nursing Hotel

tender loving care pet nursing hotel mission As the TLC Pet Nursing Hotel’s website states, the 8,000-square-feet luxury pet hotel is on a mission to deliver compassionate respite care to special needs pets. For the TLC team, this means that they give loving and individualized attention to each and every furry baby that comes to them.

“I wanted this [pet hotel] to be your pets’ home away from home. So, the idea was that we would make this as beautiful and as homey as we possibly could. And so, we don’t have kennels, and we don’t have crates…to minimize [dogs’] stress as much as possible,”

Leslie continued. inside tender loving care pet nursing hotel Although Leslie and her staff primarily cater to canines and felines, they have also taken care of other animals, like rabbits, in the past. When asked what her vision is for the business, Leslie shared,

“My hope is that we’ll be able to open up another location… And frankly, my bigger dream obviously is to be able to franchise this because I do believe that what we’re doing is pet care 2.0. We’re doing something very different.”

   

Learn more about Tender Loving Care Pet Nursing Hotel!

Check out their website at https://tlcpetnursinghotel.com/.

Have suggestions for who we should interview next?

Send us a message at [email protected]!

Leslie: My name is Leslie Fleuranges, and you’re tuned in to The Animal Innovations Show.

Chris: Excellent introduction, Leslie.

So, welcome. Thank you for coming on. Why don’t you tell us who you are and how you’re innovating and helping animals?

Leslie: We have Tender Loving Care Pet Nursing Hotel. It is a new concept in pet care. We opened in May of 2020 right in the middle of the pandemic.

So, the concept is really different. We really cater to and specialize in caring for older pets—pets that have health issues, mobility issues, maybe even pets that are sort of going through palliative care and anxious pets.

We take care of—you know, regular pets as well. But that’s really our specialty. And why I got into the business, to begin with—is to take care of these pets that I call, “Have special needs.”

So, they’re not necessarily easy pets to go to doggy daycare during the day because they have these special needs.

Maybe they can’t run around too much. They can’t— you know, interact with other pets well maybe they haven’t been trained. And so, going to a typical daycare facility or overnight boarding situation really doesn’t work for them. Because they have these special needs.

So, that’s what we do here at Tender Loving Care Pet Nursing Hotel. And that’s why we call it a nursing hotel, because—you know, we’re giving medications.

We are making sure that pets are cared for on a more like one-on-one type of situation as opposed to group play and that type of thing.

Chris: Yeah, I was going to ask you—

So, is that when you had that AHA moment that says we really need a dedicated facility, right. That caters to this segment of the population.

Leslie: I didn’t know what it was when I first came upon it, but the more I worked with Hills and I talked to more consumers, especially towards the end of my career,  we worked on an aging product.

And the more deeper dives that I did with people, I just found that—yup, this is not an isolated incident. This is something that happens the world over and with everyone who owns a pet because—you know, they’re wonderful when they’re young and they’re babies just like we are.

But we all get older and we all have special needs. And no one was thinking about that when it comes to cats and dogs.

Chris: So, now I know you said you opened last May. When did you leave Hills and say: All right, I’m going to go do this.

Leslie: Yeah, well, so that was May of 20— or March of 2018, I believe.

March of 2018, got to the point where I probably reached where I was going to reach at that company. And they were looking to do a little downsizing. And so, they came to me and they said: Well, you know, time is up.

And I said, “That’s great! Really, really!” Because I know what I want to do. I’ve been asking the universe for like four years, What’s next? What’s next?

And I had actually— in that time, gone to UMKC – University of Missouri and entered their program on small businesses. And they give you mentors. And I wrote a business plan for this and was really ready to go.

And they said to me: Leslie, you cannot do this at work at the same time. And I said you know what? I kind of think you’re right.

So, I kind of was holding on, until that magic moment when there was, I guess, an agreed-upon separation. And I got to go on my merry little way.

And two weeks later, I had already incorporated Fleuranges Enterprises doing businesses, Tender Loving Care Pet Nursing Hotel.

Chris: So now,  how many pets do you guys have in a given time? How big is the facility?

Leslie: The facility is about 3000 sqft because we have three floors. So, we have 27 dog suites and we have two cat suites, and… we can double up or triple up some of our larger suites for dogs.

And that allows us to take in about— you know, 32 to 34 dogs, depending on how many we can fit into one suite. If they’re compatible with each other.

Chris: So, what’s next, where do you take this? What’s your goal for this? What’s your vision?

Leslie: Well, my hope is that we’ll be able to open up another location. I’d like to open one down in Kansas City, down in Overland Park, where we have a much larger population.

I really saw Topeka as part of our “test and learn.” And we have, we’ve learned a lot of things. What may not work, what may work better.

And so, hopefully, that’s what we’ll be able to do.

Chris: As we kind of come to the end—

Is there anything else you wanted to mention before I wrap things up today?

Leslie: I would say this is a really great category. Anything pet, find your niche, because there’s a lot of opportunities there to think differently and offer different services. It is an innovation haven for anyone who has that niche in their brain of wanting to do something different, unique, and better.

We have a website. It’s WWW.TLCPETNURSINGHOTEL.COM

We’re also on Facebook @TLCPETNURSINGHOTEL

We’re also on Instagram, And our phone number here is (785) 329-6141.

Chris: This is really cool.

I’m excited to see where you guys are going to go. And I mean, I’m hoping that you’re going to be able to franchise this.

As we wrap things up today, I’ll remind our viewers and listeners, take Leslie’s words to heart. If you’ve got an idea, even if you haven’t launched the idea yet, we still want to talk about it.

If you can help people and help animals, come on the show, let’s talk about it. Just go to INNOVATIONS.SHOW and we’ll have you on and we’ll talk about it.

So, thank you again, Leslie, for coming on. I really enjoyed the conversation.

Leslie: Great, and thank you so much for having me, Chris. This is such an honor. I appreciate it.

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