If there’s one good thing that came with the pandemic, it’s that plenty of shelter animals have been given the chance to experience being in a loving foster home.
However, that also leaves your organization with the challenge of having to manage dozens, maybe even hundreds, of fosters.
And with that many people relying on you for guidance and assistance, you’ll be buried in emails, texts, and chat messages in no time—perhaps, you already are. But that can change today.
As you may already know, we’ve developed a foster management tool on Doobert called Fosterspace. And one of the things it can help you with is keeping your foster concerns organized and easy to monitor!
How, you might ask? Through a ticketing system. Your fosters simply open up a ticket for you, Fosterspace then ranks these tickets according to urgency and removes the ones that you’ve already tended to.
What’s A Ticket?
A support ticket or ticket, for short, is basically a term used to describe a service request sent by a customer to a support team.
When customers have problems, they open up a ticket. Service representatives then help customers resolve these problems by responding to the ticket.
Fosterspace tickets work under the same principle. Your fosters simply create a ticket then your organization addresses it.
A ticketing system is an efficient way for your fosters to ask for information or assistance on a certain matter.
Not only can it help you better support your fosters but also keep track of important details, such as the name of your fosters, the foster pet they’re taking care of, and the date and time that the issue was raised.
If you’re ready to learn how the Fosterspace ticketing system works, read on and we’ll walk you through it!
How to Create A Ticket
Your fosters can simply click on the Fosterspace tab on their Doobert dashboard to create a ticket, but you may also open up tickets on your Fosterspace dashboard. Just follow these steps:
Step 1: Go to the Fosterspace tab
Go to your Organization Dashboard then click on the Fosterspace tab.
Step 2: Go to the Tickets quadrant
Go to the Tickets quadrant then click the + icon.
Step 3: Enter the necessary information
First, type in the foster’s or animal’s name.
After that, select the appropriate ticket type.
Lastly, add in your message and click Create.
How to Respond to A Ticket
All created tickets are automatically organized. Medical tickets (red) are prioritized and appear at the top, followed by supplies (orange), then tickets for other concerns (green).
Step 1: To open a ticket, click on the eye icon.
Upon opening the ticket, you’ll see the name of the foster who sent it and the animal they’re fostering, the date and time when the ticket was sent, and the foster’s message.
Step 2: Type in your response and hit Reply
Once you reply to the ticket, it will disappear from the list until the foster replies. If you hit Cancel before sending a reply, the ticket will remain on the list.
Pretty easy to use, right? Do you see your organization using this feature? We certainly hope you do! You’ll be able to cut down on sending back and forth emails and save yourself from getting lost in a sea of conversation threads! You can also check out this quick video for a little more details about the FosterSpace Tickets Quadrant.
Do you have ideas on how we can improve this feature? Let us know in the comments!