How can we help?

We know that new things are often hard to understand so we’ve
compiled our most asked questions and their answers below.

General

Great question and absolutely necessary to build your team! From your organization dashboard, click on the drop-down (to the right of your avatar in the header) and choose Manage People, then choose Add Volunteer Permission, then search for them and follow the prompts to invite them. The person you invite will need to log into their account and they'll see a notification under the bell icon where they can accept.

We'd love to help! Simply send an email to [email protected] or click the chat button on the bottom right of your screen. Please provide your organization name and who the previous contact person was for your organization.

We verify all organizations on Doobert annually. We send you an email prior to your anniversary asking you to verify some details. Simply respond to our email and we'll get you verified for another year. If your organization no longer has access to Doobert but you know you created an account in the past, email us at [email protected] or simply click on the help button in the bottom right corner.

The Doobert team can help with this! Simply send us an email at [email protected] and provide us your organization name and the acronym you want to use and we'll change it if it's available.

There are several reasons you'll want to add your PayPal ID. If you want to receive 5% of your supporters' orders when they buy pet stuff at the Doobert Forward Store.

 

You can also add your products on the Doobert Rescue Store where you'll receive the funds directly to your PayPal account! You can add your PayPal through your organization account settings.

Please send us an email at [email protected] and provide us a copy of your EIN letter and the name of your organization.

We'd love to help! Simply send an email to [email protected] or click the chat button on the bottom right of your screen. Please provide your organization name and who the previous contact person was for your organization.

Can't find the answer to your question?

No problem! Feel free to send your queries to [email protected] and we’ll be happy to help!