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We know that new things are often hard to understand so we’ve
compiled our most asked questions and their answers below.

Transport

On Doobert, you can create Local Rides, Rescue Relays, and High Volume Transports!

Volunteers can see the contact information of other volunteers from their end as long as the volunteer’s email and phone number are set to Public.

If a volunteer is not able to see a specific volunteer’s contact information, you can provide it to them since you have the access to see all the contact information (regardless if the details are set to private or public).

If you're looking for a way to search for transport routes, you can go to the Transport tab from your Organization Dashboard. Then, click the Search drop-down button.
Select Existing Transports. Use the ‘From Location’ and the ‘To Location’ fields to indicate the pick-up point and the drop-off points. Then, choose a date for the transport that you’re looking for.


Click the Search button. It should show you the search results if there is a transportation available for your specified locations. Otherwise, if there is no search results, it means there are no available transports.

From the Transport Details Page, click the Select Action drop-down and choose Edit Leg. From there, you can update the information accordingly.

Yes! You can do this by going to the Transport Details Page and clicking the Facebook icon on the upper right-hand corner where it says 'Share.' You can also share it via Twitter and/or email.

Yes, you can find volunteers on our Doobert Volunteer Map. You can use the search tool on that page to check if there are any volunteers in a specific area.

High Volume Transport (HVT) can be used if the organization is traveling or driving from one city to another, and they still have space on their vehicle to accept animals along their route.

On your Transport Dashboard, click Search and then Existing Transports. This will allow you to search and reserve a spot in an existing transport traveling a specific route and within a certain date range.

From the left menu on your computer, choose the Transport tab, then click New Route, then Manage Reservations.

Simply go into the Transport tab, click New Route, then Manage Vehicles. This will bring you to a page where you can add and set up pre-defined vehicles that you can later use when creating a High Volume Transport.

In the Passenger's Traveling section of the Rescue Relay Transport form, you can click the Pick From My Org button to quickly select the animals that you want to add to the transport.

After splitting your route into legs, you'll find an Add Overnight Leg button above the Transport Legs section which allows you to manually add an overnight leg to your Rescue Relay Transport.

Favorite Rides are pick-up and drop-off locations that you can pair up in advance so you can create Local Ride Requests quicker. Favorite Rides have their own section in the Local Ride Request form which allows you to add a to and from location with one click instead of manually.

On your Transport Dashboard, click Create, then Locations & Favorites. After that, click the Add New Location button to individually add the to and from locations that will make up your "Favorite Ride." Then, in the Manage Your Favorite Rides section, click Add New Favorite to set up and save your new "Favorite Ride."

Yes! Doobert has a FREE mobile app that allows you to log in and publish Local Ride Requests anytime and anywhere using your smartphone. Search "Doobert User App" in the App Store or Google Play to install.

You can check out this blog to learn more about Rescue Relay Transports and how you can create one.

Local rides are like taxi rides. They're a one leg journey that usually has a more immediate timeframe, such as picking up an animal from an adoption event to bringing them back to the shelter for the evening. You can learn more about them in this blog.

Can't find the answer to your question?

No problem! Feel free to send your queries to [email protected] and we'll be happy to help!