Assistance Dogs International Pilot Program

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Here are some FAQ’s. If you have any other questions, please email [email protected] and [email protected] Thank you!

ADI Pilot Program Questions

If we are receiving dogs from another program, who sets up the transport?

If we are receiving dogs from another program, who sets up the transport?

Transports can be set up by either the sending or receiving party. As long as one of the programs is on Doobert they can submit the transport request.

Would program dogs be the only ones in the transport?

Would program dogs be the only ones in the transport?

When your program submits the transport request, you’re choosing the dogs you want to be transported from your program.

How do overnights work for a longer transport?

How do overnights work for a longer transport?

This is up to each program for how they want to handle. Drivers who are qualified may be able to host the dog overnight or if a volunteer has a foster home profile and they have the proper environment and approved by the program, this is an option as well.

Is our partnership with Allegiant Airlines changing?

Is our partnership with Allegiant Airlines changing?

Absolutely not, Doobert is another tool in your toolbox. They allow the puppy raiser with a paid ticket to fly with the dog in the cabin free of charge. Contact Barrie & Alicia for more information.

When does volunteer registration close?

When does volunteer registration close?

Volunteer registration through your sign-up pages ends on November 23rd. No exceptions will be made so we have time to get them added to all program accounts as ADI Approved Volunteers.

How do my volunteers get signed up to participate?

How do my volunteers get signed up to participate?

Every participating program received its own unique sign-up page. Share your unique page with your volunteers & ask that they to sign up and create transport profiles. The deadline for sign-up is November 23rd, 2020 in order to participate in the first round of transports.

Will our volunteers be shared with other programs?

Will our volunteers be shared with other programs?

Yes! The goal of the program is to get more trained volunteers involved and helping the ADI programs to transport dogs to help more people! All volunteers who sign up on your unique sign-up page are considered ADI Approved Volunteers.

Are volunteer drivers screened?

Are volunteer drivers screened?

Since the ADI Approved Volunteers have gone through some sort of training with their associated program and have been invited specifically by the participating programs, there is no additional screening that happens.

Doobert Platform Questions

Can I still access the sandbox to practice?

Can I still access the sandbox to practice?

Of course! Just visit: dev.doobert.com

Email: [email protected] & Password: doobert

Are my transports visible on Doobert?

Are my transports visible on Doobert?

Yes. Anyone on Doobert who has a volunteer profile can search for available transports.

How do I submit a transport on Doobert? - VIDEO COMING

How do I submit a transport on Doobert?

Here is a short video walking you through how to submit a rescue relay and here is a video for how to submit a local ride.

Will I be notified when volunteers sign up for my transport?

Will I be notified when volunteers sign up for my transport?

Absolutely, through email! Also found in your communication feed (found on the transport page, just above the list of individual legs & to the right of the “VIEW MAP” button).

How do I blacklist a volunteer and stop them from receiving my transport requests? - VIDEO COMING

How do I blacklist a volunteer and stop them from receiving my transport requests?

Here’s a quick video showing you how to blacklist a volunteer.

Will our volunteers see other transports that are not ADI transports?

Will our volunteers see other transports that are not ADI transports?

Yes. In addition to ADI transports they will see transports that are submitted by Rescues and Shelters. It’s up to the volunteer to decide where they want to help.

How will ADI transports be identified to our volunteers?

How will ADI transports be identified to our volunteers?

Volunteers will be looking for the following naming convention: **ADI TRANSPORT** – Program Name + Unique Identifier

ie: **ADI TRANSPORT** – Guide Dog + New York, NY to Miami, FL or **ADI TRANSPORT** – Guide Dog + Sally

How long does it take for a transport to fill with volunteers?

How long does it take for a transport to fill with volunteers?

It really depends on the distance, to/from locations and how many potential ADI Approved Volunteers are along the route and are willing to participate.

Can transport legs be longer or shorter than 60 miles (approximately 1 hour)?

Can transport legs be longer or shorter than 60 miles (approximately 1 hour)?

Absolutely! You can manually add legs to your relay transport OR simply adjust the length in the pop-up box after choosing “Auto-split into legs”

Can the toggle for "Preferred Volunteers" be defaulted to on?

Can the toggle for "Preferred Volunteers" be the default?

Unfortunately not at this time. This is part of a paid plan for the Rescues/Shelters that use Doobert. We will be overriding that for all ADI Programs so they are able to use. This may be something to consider in the future by the ADI team

Can we have a back-up driver in case someone has to cancel?

Can we have a back-up driver in case someone has to cancel?

Unfortunately, there is nothing in the system to support this today. You’ll want to manage manually. This could be something to consider adding in the future.